Developing your Performance Management System
The objective of your performance management system and process will be to ensure that the organisation, and all of it’s subsystems (processes, departments, teams, employees, etc), are working effectively together to achieve the results desired by the organisation.
Optimum understands that achieving the overall objective requires several ongoing activities, including identification and prioritisation of desired results, establishing means to measure progress toward those results, setting standards for assessing how well results were achieved, tracking and measuring progress toward results, exchanging ongoing feedback among those participants working to achieve results, periodically reviewing progress, reinforcing activities that achieve results and intervening to improve progress where needed. The performance management process will also deliver key outputs for development planning and organisation wide succession plans.
It is Optimum’s experience that each organisation requires different outcomes from their performance management system. The typical performance management system and process includes some or all of the following steps. How the steps are carried out can vary widely, depending on the focus and each organisation’s unique requirements. It is only after careful consultation that Optimum would recommend the right process and system for your business.
The following should be considered when carrying out the design of these stages:
- Performance improvement should be addressed throughout the whole organisation, for individual, team and organisational effectiveness – it's as much about culture as the sum of a series of management processes
- For performance to continually improve, development should be continuous for individuals and teams
- Managing behaviour ensures that individuals are encouraged to achieve their results in a way that is consistent with organisational values
- Agreement on goals establishes a shared understanding about what is to be achieved; regular discussion, review and development will ensure that it is achieved
- The design of the performance management process depends on the organisational context and will vary from organisation to organisation.